GoTrain RTO Nationally Accredited Online Training Courses Australia

Frequently Asked Questions - Go Train

Below are answers to some of the most common questions asked about our online training.

How do I enrol in an online course?

You can access the
enrolment forms for our online courses via the Rail Training Calendar page of
this website. Once you have clicked through to the Online Courses, select the
course you want to enrol in and complete the enrolment and payment process.

The enrolment process
will require you to answer questions regarding your identity, education level
and any requirements for learning assistance. This process is to ensure your
suitability for the course.

Within 24 hours of completing
the enrolment process, you will be emailed a username and temporary password to
gain access to your course on the Go Train Learning Management System (LMS). You
will be required to change your password on first log in. Please keep a copy of
your password in a secure location at all times.

If you purchase more
training courses, you will use the same username and password to access the
LMS. Once a course is purchased you will have six months to complete the
training and assessment successfully.

Are all units enrolment procedures the same?

NO. The procedure for registration and enrolment differs between our
Online units and those conducted as a Face to Face Workshop.

Many of our units involve High risk Work training, so we have to be sure
that all aspects of your application meet strict entry requirements. The
specific entry requirements for each course are outlined for you in the pre
training information for the course.

Students may enrol online by first clicking the ‘Enrol Now’ button from
the course’s page in the website or register to attend a course through our
training calendar.  You will have the
option in most cases to pay for the course directly with your Credit Card or by
PayPal. More information on payment options is available in this section.

Before you enrol, you
must read the Pre Training Information for the course, GoTrain Procedures,
Policies, Terms and Conditions from the Student Information pages very, very
carefully. This is a critical part of the enrolment procedure. If you purchase
a unit you are signifying that you have read and accepted all the terms and

If you already are a student enrolled in
another online course, you can undertake multiple courses at the same time. It
is possible to directly enrol from within your student portal, but you must first
read the course information before you do so.

How do I begin online training?

After you enrol and
pay the course fee you will receive an email with instructions, your username
and temporary password to access the Learning Management System (LMS).

The LMS is the
platform that delivers your online training materials and where the online
assessments are submitted.

When you log in to the
LMS, you will see your course listed on your Dashboard. Click through to the
course to begin the training.

How do I submit my assignments online?

Every Nationally
Accredited online course contains an assessment that you must complete.
Generally, you will be required to do this as you progress through each section
or module of your chosen course.

Once you have
attempted all the questions in your assessment, make sure you submit your
answers and wait for the next page to load correctly. Failure to follow course
instructions and submit quiz answers correctly can result in your responses not
being recorded, which may require you to complete an assessment again.

If you complete a
non-accredited short course, you will often not have to submit any formal assessment.

How do I print my Statement of Attainment certificate?

For Students
undertaking a Nationally Recognised course: Only once you have received an
email from your trainer or the LMS Admin that you have satisfactorily completed
your course, will you be notified of the turn-around for receipt of your
certificate, which on average is 24 hours.

Certificates are only
issued during AEST business hours from the NSW office. You will receive your certificate
via email and a hard copy will be sent in the post to your supplied address.

If you don’t agree
with the assessment outcome and want to appeal the result, please contact your
trainer and assessor by email to discuss it with them first. If you are still
unsatisfied with the result after speaking to your trainer, you will need to go
to the Complaints & Appeals page on this website and download the form for

If you are deemed
competent in the unit, you will be sent a copy of your Statement of Attainment
(SOA) via email and post.

NB** To protect the integrity of the
certificate and the NRT logo, each SOA is protected by a unique ID number
allocated to you.

What Payment options do I have?

For most units and
courses there are 2 Enrolment options at your disposal. The option you choose
is dependent on the type of course or unit you wish to enrol in and your
preferred payment method.

Option 1 Immediate enrolment using your Credit
Card via Paypal

  • Login Username and Password emailed to you

Option 2 In Person or via Phone

  • Login Username and Password emailed to you
    instantly upon payment by Cash, Credit Card or Business Cheque.

Terms & Conditions
It is a mandatory requirement that you as a prospective student indicate
clearly to us your understanding and acceptance of the fees you will be
charged. You will be asked to acknowledge that you have read and understood the
terms and conditions of sale, as well as our Policies and Procedures. You can
view these pages from the Student Information section here on this website.

The website contains a
listing of each training course that we offer for. The price including all
taxes etc is provided in this list. All course fees are required to be paid
prior to the commencement of any training program, course or unit.

Please note: You will be entitled to a full refund up
until you commence training in any unit or course. However please understand
that once you commence the training, that you will not be eligible for a refund
except in exceptional circumstances or if there was a grave technical error in
the delivery of your course.

When can I receive a Refund?

We will provide
refunds if

  • You withdraw from any course or unit prior
    to commencement (entering the first screen of an online unit), you are
    eligible for a refund as per our refund policy.
  • You will be entitled to a refund up until
    you commence the first element (part) in an online unit. However please
    understand that once you commence the online training unit, that you will
    not be eligible for a refund except in exceptional circumstances.
  • GoTrain Industry cancel or fail to deliver
    any course or unit, a full refund will be made.
  • You fail the GoTrain Industry Language
    Literacy and Numeracy Test.

Persons seeking
refunds may be asked to verify their identity using enrolment data previously
obtained. If purchase was made online using the LMS secure payment gateway
facility or PayPal, refunds will be made by direct credit to the participant’s
nominated bank account.

Fees shall not be
credited to a credit card.

Application for a

To apply for a refund please
contact us on (02) 4355 4595 or alternatively email us at

Applications will be
considered by GoTrain Industry in accordance with the guidelines of the Refund

Applications will be
processed and then forwarded to the Managing Director for approval. Once
approved, refunds will be processed immediately; with the entire process being
finalised within 14 days of receiving the request.

What is Nationally Recognised Training?

You can tell if a unit or course is Nationally Recognised if it bears
the NRT Logo.

These NRT Units and courses are endorsed by the Australian Skills
Qualifications Authority (ASQA) as part of the Australian Qualifications
Framework (AQF).

Certificates and Statements of Attainment that bear this logo must be acknowledged and accepted by ALL Employers and other Registered Training Organisations across Australia.

What kind of support services will I receive?

Any student of GoTrain
has access to a range of support services to assist them with their learning,
training and assessment.

At GoTrain we aim to
link you with the best possible support to help you complete your training, and
endeavour to assist students firstly via our internal email or the Helpdesk in
the LMS.

During your course, if
you have difficulty understanding any of the instructions or terminology, you
should first consult your course Learner Guide or workbooks.  For support during your training, there is an
internal email service in the LMS direct to our team of Trainers and Assessors,
who will answer all of your questions. If you are a face to face student you
can make contract with your trainer and assessor for additional guidance.

What is a Statement of Attainment?

When you complete your unit
or course, you will be issued a Statement of Attainment (SOA) certificate in
recognition of your completed competencies from the units.

This certificate will
contain the NRT logo, and can be used to prove your competency in the unit, for
employment and for overall Qualifications undertaken at other Registered
Training Organisations.

All employers and other
RTO’s must accept your certificate without question.

Are the courses tax deductible?

Yes, if they relate to your
current employment.

Australian citizens and
residents who pay tax can claim for all educational courses. Working Holiday
Travellers who have worked in Australia during their stay and have paid tax can
also apply for a tax refund before leaving Australia and claim for our courses.
You must keep a copy of your receipt when you pay for the course to be able to
make a claim.

We do not charge GST on our
courses or units, as training is GST exempt.

How do I access my records?

Each student of Go
Train has at any time the ability to access current and accurate records of
their learning participation, progress, assessment and certification.

At any point in the
training and assessment of a unit or course, a student can access their records
and progress via their student portal or by approaching your trainer and

For online students the
LMS automatically maintains up to date records relating to your ongoing
participation, and provides Go Train trainers and assessors with information
like how long you spent on a task or section or how quickly you spent on the
theory of a section before attempting the assessment.

How am I assessed online?

In both Nationally
Accredited and non-accredited courses and units you may be assessed in multiple

  1. Online multiple-choice questions at the
    end of each Chapter or Section of your course. In some units you will need
    to get 100% of the questions correct to progress to the next section.
  2. Written project work, case study and /or
    assignment on the core principles and procedures of the course. This
    Worksheet Assignment is provided to you in an Editable PDF file, so that
    you can type your answers to the questions into the spaces provided.

Your Theoretical and
Required Knowledge learning in all units is delivered using self-paced training
contained in the LMS. The training may include demonstrations, references to
the Learner Guide, computer-assessed validation questions, references to
industry and regulator-related documentation, and project work to develop

Your Practical and Skills
Demonstration assessments will include some or all of role plays, skills
demonstration and direct preparation items.

There may be instances
where you need to attend a GoTrain Industry office location to participate in
practical assessment for the course you have enrolled in.

What Resources will I require to study online?

To complete any online unit
or course all you MUST HAVE the following. If you do not, you will not be able
to complete some units, and will not qualify for a refund.

  • Stable Broadband internet
  • Google Chrome Web Browser
  • Active email address
  • PC, Notebook, or Laptop computer.
  • Government-issued ‘Valid’ ID as in a Passport
    or Driver Licence
  • USI
  • Scanner / Printer

Access to any other
resources or equipment specific to each unit, are explained in each course.

Do I have to complete my online training in one sitting?

No.  We understand that most people lead busy
lives and have other important commitments. Our online training method allows
you to study in and around these other important commitments.

The time and speed at which
you could complete the online components and the practical assignments will depend
on the level of access and flexibility you have to the required facilities and

You can take your time and
complete the course at your own pace. You can start, stop and resume your
course at time intervals that are suitable to you. The system will remember
your progress and save it.

Each time you log into the
LMS with your unique username and password you will be able to resume your
course where you last left it.

Each course will give
you a recommended completion time.

Is Recognised Prior Learning (RPL) available?

There is RPL available for
all students on most units. Some units and courses still require practical
demonstration of skills for SOA’s to be awarded. For information on how to
apply for RPL please refer to the RPL information on this website.

What do I need to have for my training course?

Each course pre
training information will let you know what information you need to have for your
training course eg. photo ID, covered in shoes, work evidence, etc.

What is a USI?

The USI is a reference number made up of ten numbers and letters that:


·       creates a secure online record of your recognised training and qualifications gained in Australia, from all training providers you undertake recognised training with

·       will give you access to your training records and transcripts

·       can be accessed online, anytime and anywhere

·       is free and easy to create and

·       stays with you for life

Who needs a USI and why?

If you are a new or continuing student undertaking nationally recognised training, you need a USI in order to receive your qualification or statement of attainment. If you don’t have a USI you will not receive your qualification or statement of attainment.


Your USI will give you access to an online record of the training you have done since 1 January 2015. You will also be able to produce a comprehensive transcript of your training. This can be used when applying for a job, seeking a credit transfer or demonstrating pre-requisites when undertaking further training.


If you are an international student studying offshore and do not intend on coming to Australia to do your study you do not need a USI. However, if you are an Australian expat or resident student studying offshore with an Australian training organisation, you will need a USI.


If you are an International student who will be studying in Australia you will require a USI. All international students in Australia will have been issued with an Australian Visa. Once you have arrived in Australia your visa will be activated and you will be able to apply for a USI.

Where Can I Find A Job in The Rail Industry?

The rail industry has injected thousands of jobs across Australia. The rail jobs available tend to revolve around the construction, operation and maintenance of the new and current train lines.

One of the best avenues to explore for rail work is labour hire. Recruitment for rail work is often outsourced to labour hire agencies


Signing up to a labour hire agency is beneficial for labourers, as jobs that match your skills and qualifications are brought directly to you. Labour hire agencies allow you to access a range of rail positions, which can help to increase your chances of staying in constant employment, despite the short-term nature of work in the rail industry.


If you talk to your trainer during training, they may be able to provide you with labour hire companies in your area. 

What is the RIW Program?

The Rail Industry Worker (RIW) Program provides a single online competency management system for Australian rail workers, designed to establish a cohesive, national approach to competency management allowing access and portability for rail workers across each of the different state networks.


RIW is owned and endorsed by the ARA on behalf of ARA Members and RIW participants, meets regulatory requirements and complies with national rail safety law.


The aim of the RIW system is too minimise the risk of untrained personnel carrying out any work on the Australian rail network.


Management of an individual’s records and skills sets, training and competencies, along with the production, distribution and control of associated competency unique cards are channelled through a safety management software system. 


On the strength of a 100 point identification check, the program verifies competence and identification of each applicant.


All records can be accessed 365 days a year.


Further information can be obtained from

What is a RIW Card?

A National Rail Industry Worker, more commonly known as a RIW, Card, is a nationally-recognised proof of competency.


A RIW Card allows employers to verify a worker’s qualifications, statements of attainment, certificates, licences.  This is because a RIW Card assigns each worker a unique number that links to their profile in the program.  


The RIW Card holder’s online profile condenses these licences, qualification, and tickets in one convenient place, which helps employers ensure that the worker possesses the necessary qualification to perform the job, and reduces on-site paperwork and red tape.
Therefore, the RIW Card is not a qualification in and of itself, but an ID Card, with the worker’s name, their photo, expiry date, and the unique number linked to their account.


RIW Cards are mandatory for those working on the Australian rail network, and are valid for 10 years.


To obtain a card you need to be linked to an employer who will apply for the card on your behalf.