Below are answers to some of the most common questions asked about our training.
The enrolment process will require you to answer questions regarding your identity, education level and any requirements for learning assistance. This process is to ensure your suitability for the course.
Within 24 hours of completing the enrolment process, you will be emailed a username and temporary password to gain access to the Go Train Student Portal. You will be required to change your password on first log in. Please keep a copy of your password in a secure location at all times.
If you purchase more training courses, you will use the same username and password to access the Portal.
Many of our units involve High risk Work training, so we have to be sure that all aspects of your application meet strict entry requirements. The specific entry requirements for each course are outlined for you in the pre training information for the course.
Students may enrol by first clicking the ‘Enrol Now’ button from the course’s page in the website or register to attend a course through our training calendar. You will have the option in most cases to pay for the course directly with your Credit Card or by PayPal. All fees are non-refundable within 48 hours of course commencement. If you are unable to pay now but wish to enrol, please contact our office on 1300 698 158.
Before you enrol, you must read the Pre Training Information for the course, GoTrain Procedures, Policies, Terms and Conditions from the Student Information pages carefully. This is a critical part of the enrolment procedure. If you purchase a unit you are signifying that you have read and accepted all the terms and conditions.
If you already are a student enrolled in another course, you can undertake multiple courses at the same time. It is possible to directly enrol from within your student portal, but you must first read the course information before you do so.
There are varied reasons why a student may need support throughout the duration of their course. Go-Train aim to offer multiple options so students can get the support that best suits their needs.
If at any time a student is struggling with the learning and assessment requirements of a course, we encourage students to speak to their trainer. The trainer may offer direct support to the student or may need to refer them to an LLN support service, such as the Reading Writing Hotline (call: 1300 655 506).
If a student would prefer to speak with someone other than their trainer, they should contact our Operations Manager on 1300 698 158, or alternatively, if a student needs support due to psychological stress or other issues that are affecting their ability to study, we encourage students to seek support using one of the free counselling services provided within Australia:
Beyond Blue: 1300 224 636
Black Dog Institute: (02) 9382 2991
Lifeline: 13 11 14
Men’s Helpline: 1300 78 99 78
Salvation Army Care Line: 1300 36 36 22
NSW Workplace Bullying Helpline: 02 4926 2129