Workplace Diversity

Course Overview
Think for a moment about some of the challenges you face working with people from your own culture. You may face difficulties in understanding their logic, ideas, personal differences and work ethics. These things can be a greater challenge when you are dealing with colleagues and customers from another culture.

The aim of this course is to develop your cultural awareness so you can communicate with people from other cultures in a clear, respectful and courteous manner. Since we live in a multicultural world, having a general knowledge of different cultures can help in creating a harmonious working environment. This will help you meet your customers’ needs and expectations.

Communication is generally seen as comprising of 70% body language, and 30% the spoken word, and this course focuses on understanding the mix and also raising your awareness of the varying norms that exist between cultures. The Tourism and Hospitality sectors are characterised by a multicultural workforce, and this course looks at overcoming the communication barriers that exist between cultures.

The key to dealing with being an employee of a multicultural workforce is to embrace the diversity, and look at the opportunities that it can bring. One of the reasons that the Hospitality industry is so dynamic and constantly on the move, is that it benefits from new tools and techniques from various cultures being constantly added to the mix. These benefits are a direct result of a multicultural workforce.

What type of certificate will I receive?

Graduates of our Short Courses will at the conclusion of their program receive a Certificate of Completion. You could use this Certificate to prove to a potential or current employer that you have successfully participated in an online training course, offered by an RTO.

Australian students: If you require a Statement of Attainment certificate for employment in your industry, or for use in a Higher AQF Qualification, you will need to enrol in an ‘accredited’ Nationally Recognised Training unit.

You can study the accredited versions of some our short courses online with us – so please check the course’s information page for more details if this applies to you.

How do I print my Certificate?

To protect the integrity of your Certificate, it will be protected by a unique ID number allocated only to you. This number is recorded against your Profile, and if you choose to upload a Photo of yourself into your Profile, it will protect your certificate from duplication and fraudulent use.

Course Outline

This course has 2 chapters, in which you will learn how to:

• Communicate with customers and colleagues from diverse backgrounds
• Address cross-cultural misunderstandings

You will progress at your own speed, page-by-page through the course listening, reading and watching the training material. Along the way you will be invited to participate in a range of self-tests and interactive, problem-solving activities. At the end of each chapter, our computer will test your understanding of the content via 20 multiple-choice questions. These questions are distributed evenly across each of the 2 chapters, and you will need to answer each question correctly to move forward to the next chapter of the course.

Why Should I study this Course?

This course will provide you with the skills and knowledge required to be culturally aware when serving customers and working with colleagues from diverse backgrounds. This course will provide you with the ability to communicate with people of different social and cultural backgrounds with respect and sensitivity and address cross-cultural misunderstandings.

If you are involved in, or are preparing to enter the Retail, Tourism and Hospitality sectors you will find this course an extremely worthwhile introduction to the challenges of employment in a multicultural workforce. All personnel at all levels need these basic skills, and this course does provide learning at this most fundamental level of communication.

This course is ideal online training for those:

• Who are unemployed and/or in pre-employment training, looking to enter the Tourism, Hospitality and Service Industries.
• Who are in pre-vocational training and are looking to embark on a new career in the Tourism and Hospitality sectors.
• Frontline operational personnel who work under close supervision and guidance from others during the normal course of their daily activities
• Who are already working within the Hospitality or Service Industries and wish to improve their skills and/or meet their Professional Development obligations.
• That that are not involved with the Service Industries at all, but just want to know what the secrets are to providing world-class service, and handling customer complaints.