Workplace Health and Safety - $69.95

The prevention of workplace injury and illness is far less painful than the cure.

In this entry-level course you will learn how to:

• Follow workplace procedures for health, safety and security
• Follow procedures for emergency situations
• Participate in the organisation’s OHS practices.

 

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Introduction to Hospitality - $69.95

From food trends to legal issues, this course is a perfect way to begin your hospitality career

In this entry-level course you will learn how to:

• Seek information on the hospitality industry.
• Source and apply information on legal and ethical issues.
• Update your hospitality industry knowledge.

 

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Teamwork and Communication - $69.95

Learn how to communicate with customers and colleagues in a busy workplace environment

In this entry-level course you will learn how to:

• Communicate with customers
• Maintain personal presentation standards
• Provide service to colleagues and customers
• Respond to conflicts and customer complaints
• Work in a team.

 

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Workplace Diversity - $69.95

Learn how to embrace working in a socially diverse environment

In this entry-level course you will learn how to:

• Communicate with customers and colleagues from diverse backgrounds
• Address cross-cultural misunderstandings

 

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Food and beverage Service - $79.95

Learn how to organise and co-ordinate your service skills so you can become an organised and effective member of a team

In this intermediate-level course you will learn how to:

• Organise and prepare for service
• Provide service
• Close down after service.

 

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Workplace Hygiene - $59.95

Learn how to prevent putting customers, colleagues and yourself at a health risk.

In this entry-level course you will learn how to:

• Follow hygiene procedures and identify hygiene hazards
• Report any personal health issues
• Prevent food and other item contamination
• Prevent cross-contamination by washing hands

 

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Barista Skills - $89.95

Want to be a Barista?...Stay right where you are....

In this entry-level course you will learn how to:

• Organise and prepare work areas
• Provide customer service and advise customers on espresso coffee
• Select and grind coffee
• Extract coffee
• Texture milk
• Serve and present espresso coffee
• Clean and maintain espresso machine

 

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Menu Planning and Design - $74.95

To design the perfect menu you first need to Develop and Update your Food and Beverage Knowledge.

In this intermediate-level course you will learn how to:

• Research general information on food and beverage
• Share information with customers.
• Design matching food and wine menus

 

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Food Safety Systems (HACCP) - $89.95

Master the concepts of H.A.C.C.P. and how to implement Food Safety procedures

In this intermediate-level course you will learn how to:

• Implement procedures for food safety
• Store food safely
• Prepare food safely
• Provide safe single use items
• Maintain a clean environment
• Dispose of food safely.

 

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Customer Service - $69.95

How do I provide quality customer service, and turn a customer complaint into a sale?

In this intermediate-level course you will learn how to:

• Develop and maintain product service and market knowledge
• Provide a quality service experience to customers
• Deal with complains and difficult customers service situations
• Manage and use information about clients and customers.

 

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Workplace Training - $89.95

Many coaching or instructing techniques involve common sense but some are more complicated...

In this intermediate-level course you will learn how to:

• Prepare for on-the-job coaching
• Coach colleagues on the job
• Follow-up and re-enforce your coaching.

 

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Managing Workplace Health & safety - $89.95

As a manager/supervisor you have a particular obligation to monitor work practices and ensure that your team is trained to work safely.....

In this upper-level course you will learn how to:

• Provide information on health, safety and security
• Monitor safe work practices
• Coordinate consultative arrangements for the management of health, safety and security issues
• Implement and monitor procedures for identifying hazards, and assessing and controlling risks
• Implement and monitor health, safety and security training
• Maintain OHS records and reports.