Introduction to Hospitality

Course Overview
From general hospitality information to food trends and legal issues, this course will help you access information, increase and update your knowledge and develop your awareness of the hospitality industry.

One of the main objectives when working in hospitality is to provide polite, friendly, professional and well-informed service to customers. Customers are an extremely diverse group. They could be overseas tourists on package tours or locals visiting the corner pub for a beer. They are people meeting for a cappuccino at the coffee shop or old friends meeting at the bowling club for a cup of tea.

Regardless of the type of customer you should always maintain high standards of service. To do this you must keep up to date with industry trends and developments and offer informed advice to every customer.

What type of certificate will I receive?

Graduates of our Short Courses will at the conclusion of their program receive a Certificate of Completion. You could use this Certificate to prove to a potential or current employer that you have successfully participated in an online training course, offered by an RTO.

Australian students: If you require a Statement of Attainment certificate for employment in your industry, or for use in a Higher AQF Qualification, you will need to enrol in an ‘accredited’ Nationally Recognised Training unit.

You can study the accredited versions of some our short courses online with us – so please check the course’s information page for more details if this applies to you.

How do I print my Certificate?

To protect the integrity of your Certificate, it will be protected by a unique ID number allocated only to you. This number is recorded against your Profile, and if you choose to upload a Photo of yourself into your Profile, it will protect your certificate from duplication and fraudulent use.

Course Outline

This course has 3 chapters, in which you will learn how to:

• Seek information on the hospitality industry.
• Source and apply information on legal and ethical issues.
• Update your hospitality industry knowledge.

You will progress at your own speed, page-by-page through the course listening, reading and watching the training material. Along the way you will be invited to participate in a range of self-tests and interactive, problem-solving activities. At the end of each chapter, our computer will test your understanding of the content via 20 multiple-choice questions. These 20 questions are distributed evenly across each of the 3 chapters, and you will need to answer each question correctly to move forward to the next chapter of the course.

Why Should I study this Course?

The theories and knowledge contained in this Short Course can be applied generically to all areas of the Retail, Tourism and Hospitality sectors and environments. If you are involved in, or are preparing to enter the food and beverage, housekeeping, front office, or the Retail services sectors you will find this course extremely useful. It will teach you about the industry, its history, and where it is headed.

This course is ideal online training for those:

• Who are unemployed and/or in pre-employment training, looking to enter the Hospitality and Service Industries.
• Who are in pre-vocational training and are looking to embark on a new career in the Tourism and Hospitality sectors.
• Who are already working within the Hospitality or Service Industries and wish to improve their skills and/or meet their Professional Development obligations.
• That that are not involved with the Service Industries at all, but just want to know a bit more about the hospitality industry in general.