Food and Beverage Service

Course Overview
How many different types of hospitality enterprises can you think of? There are many types of businesses in the wide world of hospitality. Some offer accommodation, some food and beverage, others gaming facilities, and some offer all of these at the one venue. They can range from very casual environments to highly formal with every conceivable product and service available to customers.

To work in any of these environments you need to perform basic skills, plan and coordinate your tasks, communicate effectively with customers and team members and understand the difference between serving a customer and providing quality customer service.

How well you plan and coordinate your work tasks can determine how easy or difficult your shift will be. More importantly, it will determine whether or not the experience is a positive one for your customers.

This course is designed to help you understand how to organise and co-ordinate your service skills so you can become an organised and effective member of the team in any work environment.

What type of certificate will I receive?

Graduates of our Short Courses will at the conclusion of their program receive a Certificate of Completion. You could use this Certificate to prove to a potential or current employer that you have successfully participated in an online training course, offered by an RTO.

Australian students: If you require a Statement of Attainment certificate for employment in your industry, or for use in a Higher AQF Qualification, you will need to enrol in an ‘accredited’ Nationally Recognised Training unit.

You can study the accredited versions of some our short courses online with us – so please check the course’s information page for more details if this applies to you.

How do I print my Certificate?

To protect the integrity of your Certificate, it will be protected by a unique ID number allocated only to you. This number is recorded against your Profile, and if you choose to upload a Photo of yourself into your Profile, it will protect your certificate from duplication and fraudulent use.

Course Outline

This course has 3 chapters, in which you will learn how to:

• Organise and prepare for service
• Provide service
• Close down after service.

You will progress at your own speed, page-by-page through the course listening, reading and watching the training material. Along the way you will be invited to participate in a range of self-tests and interactive, problem-solving activities. At the end of each chapter, our computer will test your understanding of the content via 20 multiple-choice questions. These 20 questions are distributed evenly across each of the 3 chapters, and you will need to answer each question correctly to move forward to the next chapter of the course.

Why Should I study this Course?

The theories and knowledge contained in this Short Course can be applied generically to all areas of the Retail, Tourism and Hospitality sectors and environments. If you are involved in, or are preparing to enter the Food and Beverage, or the Retail Services sectors you will find this course extremely useful. It will teach you how to sell foods effectively, how to increase sales and how to deal with requests.

This course is ideal online training for those:

• Who are unemployed and/or in pre-employment training, looking to enter the Hospitality and Service Industries.
• Who are in pre-vocational training and are looking to embark on a new career in the Tourism and Hospitality sectors.
• Who are already working within the Hospitality or Service Industries and wish to improve their skills and/or meet their Professional Development obligations.

That that are not involved with the Service Industries at all, but just want to know what the secrets are to providing world-class Food and Beverage Service.