Frequently Asked Questions

Below are answers to some of the most common questions asked about our online training.

How do I enrol in an online course?
Once you have completed the payment process here on this website you will be sent by email:

  • the LMS link,
  • and a unique username and password which you will use to gain access to the LMS.

Once you follow the link and access the LMS, you will use this Username when you complete the enrolment process. The enrolment process will require you to:

  • answer questions regarding your identity,
  • to upload your photo and a copy of your ID, and your level of education.

Once the enrolment process is complete you will be given a Password for online access. You may nominate your Password at time of enrolment; and change it at any time. You should keep this secure at all times.

You will then be given an option to change it to a password of your choice. This password is yours for all units you enrol in. i.e. if you purchase more training units you will use the same username and password for all units, and will be able to do so from within the LMS. Once a unit is purchased you will have access to the unit for a default period of 12 months.

Are all units enrolment procedures the same?
NO. The procedure for registration and enrolment differs between our Online units and those conducted as a Face to Face Workshop.

Many of our units involve High risk Work training, so we have to be sure that all aspects of your application meet strict entry requirements. The specific entry requirements for each unit are outlined for you on the website. If you are enrolling in a High Risk Pressure Vessel unit, you must download the enrolment forms directly from the Go Train website.

For all other units and courses, students must enrol online by first clicking the ‘Enrol Now’ button from the unit’s page in the website and purchase the course. You will have the option in most cases to pay for the course or unit directly with your Credit Card or by PayPal. More information on payment options is available in this section.

Before you enrol, you must read the Procedures, Policies, Terms and Conditions from the Student Information pages very, very carefully. This is a critical part of the enrolment procedure. If you purchase a unit you are signifying that you have read and accepted all the terms and conditions.

If you already are a student enrolled in another online course, you can undertake multiple courses at the same time. It is possible to directly enrol from within your student portal, but you must first read the course information before you do so.

How do I begin online training?
After you register and pay for your course you will receive a unique student identifier or Username by email. This is used by you for access the online Learning Management System (LMS); and used by us to access your information.

The LMS is the platform that delivers your online training materials, stores your records, and where the online exams and assessments are submitted. You may nominate your LMS Password at time of enrolment; and change it at any time.

When you login into the LMS, the first time it will automatically take you through the steps to begin online learning. Once you have corrected any personal information and uploaded your ID, you will be shown a page with your enrolled units listed. You simply click on the icon next to the course you wish to study, and the training begins.

Once you begin training you will be provided with a Course and Assessment Outline for the unit, and the following induction information before you begin your training and assessment:

  • Explanation of the units training and assessment outline
  • Advice on whether you would like to apply for Recognition of Prior Learning (RPL) or Mutual Recognition exemptions and credits
  • Explanation of the timetable or timeline of the unit, and how you can directly contact trainers and staff members who will be involved with you and/or the course
  • Explanation on how the texts and learning materials can be downloaded, and what materials and criteria are required for the practical assessments
  • Explanation of the procedures regarding completing the units requirements, and how to upload assignment work and any video files for trainers and assessors in the LMS,
  • Penalties for late submission of assignments and plagiarism,
  • The relevant occupational health and safety procedures and equal opportunity provisions

And, any further information that maximises your chances of successfully completing the course

How do I submit my assignments online?
Every Nationally Accredited unit contains a written assignment that you must complete. Generally you do this as you progress through each section of your chosen course. You download the assignment in its PDF format at the beginning of each unit, and type your answers to each of the questions in the spaces provided.

Once you have attempted all the questions in your assignment, save the file in the same PDF format to your computer or memory stick/device. Then enter the Exam at the end of your unit and simply upload your saved files in the portal provided, where your allocated assessor will view your work and make an assessment on you competency.

If you attempt a non-accredited short course, you will not generally have to submit any written assignments.

How do I print my Statement of Attainment certificate?
For Students undertaking a Nationally Recognised unit: Only when you have received the email from your trainer that you have satisfactorily completed your course or unit, will you be able to print your Statement of Attainment (SOA). The email you receive will contain a message of your outcome, and a link to ‘log in’ to the Learner Management System.

Steps:

  • Click the ‘log- in’ link to the LMS, or follow the Student Login link from the Go Train Website
  • Enter your username and password to open your Student Profile
  • From your Student Profile click on the My Studies tab
  • Then click on the ‘Certificates’ tab

You must now acknowledge the course outcome/result by digital signature. This is achieved by typing your password and 2 security questions as indicated during the registration for the unit. By entering the details into the LMS in the spaces provided, you are acknowledging that feedback has been given by the Trainer to you, and that you understand and accept the overall result given.

If you don’t agree with the assessment outcome and want to appeal the result, please contact your trainer by email to discuss it with them first. If you are still unsatisfied with the result after speaking to your trainer, you will need to go to the Complaints & Appeals page on this website, and download the form for submission.

If you are deemed competent in the unit, you will be able to print the Statement of Attainment (SOA) from within the student portal.

NB** To protect the integrity of the certificate and the NRT logo, each SOA is protected by a unique ID number allocated to you. Employers and other education providers who may need to, can check the authenticity of the SOA by accessing the Validate Certificate link on the RTO website.

High Risk Boiler students

Students that have participated in High Risk Boiler will receive their SOA in the mail. If a replacement is required you will need to contact GoTrain by email to request another copy. A fee will be charged for a replacement SOA, please refer to the current Fees & Charges page for more information.

What does “Validating” your Certificates mean?
To protect the integrity of your Certificate, it will be protected by a unique ID number allocated only to you. This number is recorded against your Profile, and if you choose to upload a Photo of yourself into your Profile, it will protect your certificate from duplication and fraudulent use.

You will be able to access the Validate Certificate link from any GoTrain website at any time. If you need to prove you are the holder of a certificate, or if you forget to take it with you to work you will be able to login to the portal with your Student username and password.

What Payment options do I have?
For most units and courses there are 2 Enrolment options at your disposal. The option you choose is dependent on the type of course or unit you wish to enrol in and your preferred payment method.

Option 1 Immediate enrolment using your Credit Card via Paypal

  • Login Username and Password emailed to you instantly

Option 2 In Person or via Phone

  • Login Username and Password emailed to you instantly upon payment by Cash, Credit Card or Business Cheque.

Terms & Conditions
It is a mandatory requirement that you as a prospective student indicate clearly to us your understanding and acceptance of the fees you will be charged. You will be asked to acknowledge that you have read and understood the terms and conditions of sale, as well as our Policies and Procedures. You can view these pages from the Student Information section here on this website.

The Faculty section of this website contains a listing of each training unit and course that we offer for retail sale. The price including all taxes etc is provided in this list. All course fees are to be paid prior to the commencement of any training program, course or unit.

Please note: You will be entitled to a full refund up until you commence training in any unit or course. However please understand that once you commence the online training, that you will not be eligible for a refund except in exceptional circumstances or if there was a grave technical error in the delivery of your course.

When can I receive a Refund?
We will provide refunds if

  • You withdraw from any course or unit prior to commencement (entering the first screen of an online unit), are eligible for a full refund.
  • You will be entitled to a refund up until you commence the first element (part) in an online unit. However please understand that once you commence the online training unit, that you will not be eligible for a refund except in exceptional circumstances.
  • GTI cancel or fail to deliver any course or unit, a full refund will be made.
  • You fail the GTI Language Literacy and Numeracy Test.

Persons seeking refunds may be asked to verify their identity using enrolment data previously obtained. If purchase was made online using the LMS secure payment gateway facility or PayPal, refunds will be made by direct credit to the participant’s nominated bank account.

Fees shall not be credited to a credit card.

Application for a Refund

To apply for a Refund Download the GTI Refund Application Form from the Student Information Pages.

Alternatively the Refund Application can be forwarded by fax on 03 54433370.

Applications will be considered by GTI in accordance with the guidelines in this policy.

Applications will be processed by the Administration Accountant and then forwarded to the Managing Director for approval. Once approved, refunds will be processed immediately; with the entire process being finalised within 14 days of receiving the request.

What is Nationally Recognised Training?
You can tell if a unit or course is Nationally Recognised course if it bears the NRT Logo.

Go Train RTO Nationally Accredited Online Training Courses Australia

These NRT Units and courses are endorsed by the Australian Skills Qualifications Authority (ASQA) as part of the Australian Qualifications Framework (AQF). Certificates and Statements of Attainment that bear this logo must be acknowledged and accepted by ALL Employers and other Registered Training Organisations across Australia.

What kind of support services will I receive?
Any student of Go Train has access to a range of support services to assist them with their learning, training and assessment. At Go Train we aim to link you with the best possible support to help them complete your training, and endeavour to assist students firstly via our internal email or the Helpdesk in the LMS.

During your course or unit, if you have difficulty understanding any of the instructions or terminology, you should first consult the Learner Guide and then the Student User Manual. These documents will be provided to you after you enrol.

For support during your training, there is an internal email service in the LMS direct to our team of Trainers and Assessors, who will answer all of your questions. There is also a wide range of Help Files and Guides for Students.


What is a Statement of Attainment?
When you complete your unit or course, you will be issued a Statement of Attainment (SOA) certificate in recognition of your completed competencies from the units.

This certificate will contain the NRT logo, and can be used to prove your competency in the unit, for employment and for overall Qualifications undertaken at other Registered Training Organisations.

All employers and other RTO’s must accept your certificate without question.

Are the courses tax deductible?
Yes.

Australian citizens and residents who pay tax can claim for all educational courses. Working Holiday Travellers who have worked in Australia during their stay and have paid tax can also apply for a tax refund before leaving Australia and claim for our courses. You must keep a copy of your receipt when you pay for the course to be able to make a claim.

We do not charge GST on our courses or units, as Registered Training Organisations are exempt under Commonwealth Law.

How do I access my records?
Easily.

Each student of Go Train has at any time the ability to access current and accurate records of their learning participation, progress, assessment and certification. At any point in the training and assessment of a unit or course, a student can access their records and progress via their student portal.

The LMS automatically maintains up to date records relating to your enrolment and ongoing participation, and provides Go Train trainers and assessors with information like how long you spent on a task or section or how quickly you spent on the theory of a section before attempting its assessment.

If you wish to view further statistical data like on how long you spent on average on a question or a page, you can make a formal written request to the Director of Studies, and will determine the validity of the request, and if granted will require you to sign an access sheet.

All student records are kept for 25 years, and are accessible by the student for up to 12 months after graduation. Students who wish to access their records after 12 months can do so after expressing their interest in writing to the Director of Studies.

How am I assessed online?
Generally, In both Nationally Accredited and non-accredited courses and units you are assessed in 2 ways:

  1. Online multiple-choice questions at the end of each Chapter or Section of your course. In some units you will need to get 100% of the questions correct to progress to the next section.
  2. Written project work, case study and /or assignment on the core principles and procedures of the course. This Worksheet Assignment is provided to you in an Editable PDF file, so that you can type your answers to the questions into the spaces provided.

Your Theoretical and Required Knowledge learning in all units is delivered using self-paced navigation of the Courseware contained LMS. The Courseware content of the LMS includes demonstrations, references to the Learner Guide, computer-assessed validation questions, references to industry and regulator-related documentation, and project work to develop knowledge.

Your Practical written and Demonstration of skills assessments will include some or all of role plays, skills demonstrations and direct preparation items. They will almost always contain a research task, and an in-depth case study question(s).

Submission of any written project work takes place at the end of the unit in its Exam Section.

What Resources will I require to study online?
To complete any online unit or course all you MUST HAVE the following. If you do not, you will not be able to complete some units, and will not qualify for a refund.

  • Stable Broadband internet
  • Active email address
  • PC, Notebook, or Laptop computer.
  • Government-issued ‘Valid’ ID as in a Passport or Driver Licence
  • Scanner / Printer

Access to any other resources or equipment specific to each unit, which are explained in each units or courses page.

Do I have to complete my online training in one sitting?
No.

You can take your time and complete the course at your own pace. You can start, stop and resume your course at time intervals that are suitable to you. The system will remember your progress and save it.

Each time you log into the LMS with your unique username and password you will be able to resume your course where you last left it.

How long will the courses take?
We understand that most people lead busy lives and have other important commitments. Our online training method allows you to study in and around these other important commitments.

The time and speed at which you could complete the online components and the practical assignments will depend on the level of access and flexibility you have to the required facilities and equipment.

You should refer to each unit for specific timing details.

Is Recognised Prior Learning (RPL) available?
There is RPL available for all students on most units. Some units and courses still require practical demonstration of skills for SOA’s to be awarded. For information on how to apply for RPL click the Student Information section of this website.
What ID must I supply?
If you are enrolled in a Nationally Recognised Training unit, before your assessor will grade your written or practical assessment/assignment they will ned to visually confirm your identity. We need to see your name against your face on a legal and government-issued document. This is a legal requirement for all students who undertake Nationally Recognised Training in Australia, and so that we can be sure that the name on your certificate is accurately spelt.

All students will need to upload a photo of their Govt. ID to their Student Profile once logged into the course.

Please note* If you do not have a scanned copy of your ID you can take an image of it with a camera from your phone or a digital still camera. Simply save the image to your hard drive, or upload it directly into your Student Profile from your device.

How do I upload the ID?
From your Student homepage, click the “Uploads” tab to find the ‘Upload Profile Photo’ button. When you have done this, click upload file, and locate the file on your computer. Then press upload.

What is a Registered Food Preparation Venue?
A venue that has a licence to operate as a Food Production business. Licences can be those issued by the Local Council, or by the recognised food authority in your state or territory. Eg: The NSW Food Authority.

Examples of appropriate venues are

  • Restaurants
  • Cafés
  • Takeaway shops
  • Caterers (eg process and serve food at one fixed location)
  • Mobile caterers (eg process and transport food to more than one location)
  • Bakeries
  • Pubs
  • Clubs
  • Hotels
  • Temporary premises (eg food market stalls)
  • Mobile food vendors (eg process and sell food from a van)
  • Supermarket hot food sales (eg hot chicken)